Customer support and FAQ assistance

Frequently Asked Questions

Common Questions About Our China B2B Export Services

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1

Are you a trading company or a factory?

We are a China-based trading company with deep partnerships with 100+ verified Chinese factories. We work directly with these factories to ensure stable supply and competitive pricing. By sourcing through us, you get factory prices without dealing with multiple middlemen.

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2

What is your minimum order quantity (MOQ)?

MOQ varies by product. For many categories, we can offer flexible MOQs starting from 50-100 units. Some products may require higher quantities. Please contact us with your specific product requirements, and we'll provide the exact MOQ and pricing.

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3

What payment methods do you accept?

We accept T/T (Telegraphic Transfer) with standard terms: 30% deposit upon order confirmation, 70% balance against copy of Bill of Lading. We can also discuss Letter of Credit (L/C) for larger orders. All payment terms will be clearly stated in our quotation.

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4

How long is the delivery time?

Typical delivery time is 15-45 days, depending on product complexity, customization requirements, and order quantity. Standard products with ready stock can ship faster, while customized OEM/ODM products may require longer production time. We'll provide an estimated delivery timeline in our quotation.

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5

Which countries do you export to?

We serve B2B clients worldwide across all continents. We can export to most countries globally. Our logistics partners cover major ports in Asia, Africa, Europe, the Americas, and beyond. Please specify your destination port when inquiring.

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6

Do you provide export documentation?

Yes. We provide complete export documentation including Certificate of Origin (CO), Form E (for ASEAN), commercial invoices, packing lists, and other required customs documents. All documents are prepared according to international trade standards and your destination country requirements.

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7

What trade terms do you support?

We support FOB (Free On Board), EXW (Ex Works), CIF (Cost, Insurance and Freight), and other standard international trade terms. FOB and CIF are commonly used worldwide. We'll recommend the best option based on your destination and requirements.

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8

How do I get started?

Simply send us your product requirements via email (contact@prosourcex.com) or WhatsApp (+86 13913687607). Include product category, quantity, specifications, target price range, and destination port. We'll respond within 24 hours with a competitive quotation and detailed information.

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